Here at Paradise Chiropractic we understand sudden, unforeseen events can arise in everyone’s lives. However, out of respect for our practitioner and patients, we ask that patients try their best not to abandon, cancel or rearrange their appointments last minute. It is our commitment to you as our patient that you have an exceptional experience here at Paradise Chiropractic and out of consideration for our practitioner and patients we have adopted the following office policies:
Please arrive to your Initial Visit 15 minutes prior to your scheduled time so that you may have time to complete the intake forms and set-up your billing information with the clinic. In addition to this, please arrive on time for your subsequent visits to ensure you will receive your complete session.
For the time being, due to COVID-19 we are not taking walk-ins. Thank you for understanding.
If you arrive late, your treatment session may be shortened to the remaining time left from your originally booked appointment. This policy is in place to respect all patients equally and provide all patients the time and care they expect.
For emergencies please call in, leave a voicemail, or email. Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the doctors’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee, this includes patients with ICBC funded visits.
We bill your insurance carrier as a courtesy to you. However, it is not a guarantee of payment. Benefits are determined at the time the claim is processed. You are responsible for the entire bill when the service is rendered unless prior arrangements have been made. We require that arrangements for payment or your estimated share be made at the time of service. If any payments are made directly to you for services billed by us, you recognize an obligation to promptly remit it to Paradise Chiropractic.
If you have Extended Health Care coverage, please check with your provider to see what your company will reimburse you for your chiropractic care.
Co-Payment, Co-Insurance and/or Deductible: If your policy stipulates that you are responsible for making any of these payments, Paradise Chiropractic is contractually obligated to collect these payments. We require payments to be made at the time of service.
Paradise Chiropractic does not bill insurance companies for supplies. If your doctor or chiropractor deem that it is medically necessary for you to be issued any medical equipment’s or supplies, you will be required to pay for the equipment or supplies at the time that it is issued. You will be provided a receipt and a copy of your doctor’s prescription for the equipment or supplies which you may then submit to your insurance company directly for reimbursement.
Thank you for your understanding and we look forward to helping you on your journey to good health.